Return & Exchange Policy
At Blue Chic by Shahrin Raha, we want every customer to receive their order in perfect condition. Please read our return and exchange policy carefully before placing an order.
Parcel Checking
Customers are requested to check the parcel in front of the delivery rider before accepting it. If you notice any defect, damage, wrong item, or other issue caused from our side, please inform us immediately and return the parcel to the rider.
If the issue is caused by us, Blue Chic will bear the related delivery charges and arrange the necessary exchange or correction. Exchange Policy
Exchange is available for eligible size or product-related issues. Please contact us as soon as possible after receiving your parcel so we can assist you with an exchange or alteration where applicable.
If the product was delivered correctly and the customer later requests a size exchange or alteration, the customer will be responsible for the delivery charges.
24-Hour Complaint Policy
Any complaint regarding the received product must be reported within 24 hours of delivery. Complaints made after 24 hours may not be accepted.
Return Policy
Returns are only accepted where approved by Blue Chic, such as in cases of an incorrect or faulty product that cannot reasonably be exchanged or corrected. Products cannot be returned simply because of a change of mind.
Conditions for Exchange/Return
The item must be unused, unworn, unwashed and returned in its original condition. Any tags, packaging or accessories included with the product should also be returned.
Please check your parcel carefully upon delivery to avoid any misunderstanding or inconvenience later. Thank you for shopping with us and for your understanding. 💙
Blue Chic by Shahrin Raha